End-to-end field operations

A complete solution for managing incidents, maintenance and field activities across water and wastewater operations.

From public incident work orders triggered by customer reports to internal operational work orders for maintenance, inspections and planned activities, the platform provides a structured way to plan, coordinate and track field operations. IANIC Works connects field teams with customer information, network assets, inventory and operational systems, keeping every task traceable from start to finish.

From incident to resolution

Register and manage incidents reported through different channels, including phone, email and customer app, and classify them according to type, priority and severity.

Each incident can be linked to its location or network asset and tracked from initial report through resolution, while notifications and escalation rules help keep customers and teams informed.

Plan the work, assign the resources.

Tasks can be planned according to priority, deadlines, SLA requirements and asset criticality.

Crews or individual technicians can be assigned based on skills, availability and workload, while required vehicles, equipment and materials can be allocated in advance.

Manage every type of field activity

Manage planned and corrective activities across water and wastewater infrastructure, from meter installations and replacements to inspections, repairs and preventive maintenance.

Activities can be associated with specific assets, creating a traceable history of interventions and supporting more informed maintenance planning.

Mobile workforce

Field crews receive assigned tasks directly on their mobile devices, with access to the information they need, including location, asset, priority, instructions and route.

Technicians can record findings, actions, measurements, notes, photographs and attachments directly from the field. Materials used and time spent can also be recorded as part of the task.

Offline functionality allows crews to continue working without connectivity, with information synchronised automatically once a connection is restored.

Work in its network context

Tasks can be created, viewed and managed directly through the map, with each activity linked to the relevant network asset or location.

The surrounding network can be visualised alongside the task, including affected zones, upstream and downstream assets and nearby incidents.

Spatial analysis also helps identify patterns such as areas with repeated failures or high incident density, providing additional insight for maintenance planning.

Connected to your operational systems

IANIC Works connects field activities with the utility’s ERP processes, keeping operational and business information aligned.

Asset updates, materials used, costs and chargeable activities can be transferred between the field operation and the relevant ERP processes, supporting inventory, billing, cost allocation and financial management.

Keep everyone informed

Automated notifications keep customers informed about incidents, service interruptions, progress and resolution.

Internal alerts help teams respond to new assignments, changing priorities and approaching deadlines, while escalation mechanisms bring critical or delayed tasks to the attention of supervisors.

Measure performance

Operational dashboards and reports provide visibility into workload, productivity and service performance.

Key indicators include task volume, backlog, cycle time, response and resolution times, SLA compliance and cost per incident.

Historical activity and asset data can also reveal recurring failures and maintenance patterns, helping utilities identify problem areas and plan preventive interventions.