A digital channel for water services

SmartVille app is a digital customer service application that brings essential water services and information together in one place.

It provides customers with convenient access to consumption, billing and payments, while offering digital channels for service information, requests, problem reporting and customer support.

Available across web and mobile, SmartVille app provides water utilities with a modern digital channel for customer engagement and service delivery.

One profile, multiple water meters

SmartVille app makes account creation and access simple while maintaining secure customer verification.

Customers can create a single profile and connect multiple water meters to it, providing one convenient point of access to their water service information.

Secure authentication and verification mechanisms help ensure that customers can access their connected water meters and associated information safely and reliably.

Understanding water usage

SmartVille app presents water consumption information in a clear and accessible format, allowing customers to follow usage and changes over time and identify unusual consumption patterns.

Clear & convenient account management

Customers can access bills, payment information and invoices history in one place, while one-step online payment capabilities provide a convenient digital alternative to traditional payment channels.

Timely service information

The application provides customers with information about planned or unexpected water service interruptions, helping keep them informed about events affecting their water supply.

Early awareness of meter issues

Notifications can alert customers to potential issues associated with their water meter or consumption, helping bring attention to situations that may require further investigation.

Digital access to water services

Customers can submit applications for available water services digitally, supporting a more convenient and streamlined interaction with the service provider and reducing the need for visits or manual processes.

Identify issues at the source

SmartVille app provides a direct digital channel for reporting water service issues and problems.

Customers can submit a form with relevant details, helping water service providers identify the issue, understand its location and nature and take the appropriate action for resolution.

Visibility into water supply

SmartVille app provides access to water quality measurements through the application, including parameters such as chlorine, pH, conductivity, turbidity and temperature, where these are monitored by the water service provider.

Access to this information supports greater transparency and public awareness, helping communities stay informed about the quality and safety of their water supply.

Direct digital communication

The app includes an integrated chat for customer enquiries, requests and assistance.

Customers can communicate through the digital service, while conversations can be recorded and converted into support tickets for structured follow-up and resolution.